Shipping policy

Last Updated: September 01, 2026

This Shipping Policy describes shipping rules, delivery times, shipping‑fee calculation and related logistics information for orders placed at www.hnrelon.com. Please also read our Return & Refund Policy for return‑shipping regulations.

1. Shipping Destinations Hnrelon delivers goods across Australia and to selected international countries. Specific available delivery countries are displayed during checkout.

2. Processing Time Order processing (including picking, quality check and packing) normally takes 1‑3 business days after receiving your confirmed payment. Processing does not include weekend and Australian public holidays.

3. Estimated Delivery Time

  • Australia domestic: 3‑10 business days after dispatch
  • International destinations: 10‑21 business days after dispatch Estimated times are for reference only and are not guaranteed; delays can occur due to logistics peaks, customs procedures or force‑majeure events.

4. Shipping Fees Shipping cost will be calculated and clearly displayed at checkout before you complete payment. We may offer free‑shipping promotions for qualifying order values; promotion rules are shown on our website homepage or campaign pages.

5. Order Tracking Once your parcel is dispatched, we send you a shipping‑confirmation email containing your tracking number and tracking link. You can monitor parcel transit status online.

6. Delivery Address Responsibility Please double‑check your shipping address when placing an order. We are not responsible for non‑delivery caused by customer‑provided wrong or incomplete addresses. If parcels are returned to us because of address mistakes, additional reshipping fees may apply.

7. Parcel Receipt & Damage Inspection Please check the outer package upon receiving delivery. If the outer box is severely damaged, you may note this with the courier. For product‑damage claims please follow the procedure described in our Return & Refund Policy and submit photos within a reasonable time after receipt. Your statutory rights under Australian Consumer Law are preserved.

8. Undeliverable & Returned Parcels Parcels that cannot be delivered because of recipient absence, refusal to accept, or invalid address will be returned to our warehouse. Customer will bear related return and re‑delivery costs in such scenarios.

9. Force Majeure Hnrelon is not liable for delivery delays caused by circumstances beyond reasonable control: natural disasters, public‑transport disruption, pandemic‑related restrictions, customs hold‑ups, courier‑service strikes. We will inform customers as soon as reasonably possible when such events happen.

10. Shipping‑Related Support For questions about shipping status, missing parcels or delivery issues, contact customer service.

Business Address: 60 Batavia Avenue Leppington, NSW 2179 Australia

Phone: +61 2 9606 6727

Website: www.hnrelon.com

Customer Service Hours: Monday – Saturday: 9:00 AM – 6:00 PM AEST