Refund policy
Last Updated: September 01, 2026
At Hnrelon, customer satisfaction is important to us. We aim to provide a clear and convenient return experience for every customer.
This Return & Refund Policy explains our return period, eligibility requirements, return process, refund procedures, and related information for purchases made through www.hnrelon.com.
For additional information, please review our Shipping Policy and Payment Policy.
1. Statutory Australian Consumer Law Rights Under Australian Consumer Law (ACL), you have statutory consumer guarantees for faulty or mis‑described goods that cannot be excluded. These statutory rights apply alongside our store voluntary return policy and are not limited by our commercial return window.
2. 30‑Day Voluntary Change‑of‑Mind Return Policy We offer a 30‑day voluntary return policy for change‑of‑mind returns. Customers may submit a voluntary return request within 30 days after delivery of their order. This voluntary policy does not replace your statutory consumer guarantees under Australian law.
3. Return Eligibility Requirements (Voluntary Returns) To be eligible for a voluntary change‑of‑mind return, items must be:
- Unworn or unused
- In the same condition as received
- With original tags attached
- In the original packaging when applicable
- Accompanied by order information or proof of purchase
Final‑sale items, personalised goods and hygiene‑related products are excluded from voluntary change‑of‑mind returns. This does not affect your ACL statutory rights if these goods arrive faulty or not‑as‑described.
4. How to Submit a Return Request To start your return process, please contact our customer service with your order number and return reason. We will send you clear instructions for sending back goods. Do not send items back without prior notification.
5. Return Shipping Costs For non‑faulty voluntary change‑of‑mind returns, return shipping costs shall be borne by you. If goods arrive defective, damaged or incorrect due to our error, Hnrelon will cover reasonable return shipping expenses in accordance with Australian Consumer Law.
6. Item Inspection Once we receive your returned parcel, our warehouse will inspect the condition of the items. If products show signs of wear, damage or missing tags caused by the customer, we reserve the right to refuse the voluntary return or apply partial refund. This inspection rule does not apply to goods covered by statutory consumer guarantees.
7. Refund Processing Rules After successful inspection, we will process your refund within 14 business days from receiving your returned goods. Refunds will be issued to your original payment method. No extra fees will be charged for refunds.
8. Partial Refunds Partial refunds may apply under circumstances such as used item condition, missing accessories, or partial‑order voluntary returns. Statutory remedies for faulty goods will be handled per ACL requirements.
9. Exchanges If you prefer an exchange instead of refund, please note it in your return request. Product availability will be checked by our team. Additional shipping fees may apply for exchange shipments.
10. Damaged & Defective Items Upon Receipt Please inspect goods immediately upon delivery. Report damaged, defective or wrong items within a reasonable time after receiving the parcel, and provide photos of product and packaging. Under Australian Consumer Law, we will arrange appropriate solutions including refund, re‑shipment or compensation for faulty items.
11. Non‑Returnable Items (Voluntary Returns Only) The following categories cannot be accepted for voluntary change‑of‑mind returns: final‑sale clearance goods, custom‑made / personalised products, items with removed original tags, hygiene‑sensitive articles. Statutory consumer guarantees still fully apply to these categories if goods are faulty.
12. Contact for Return‑Related Queries
Business Address: 60 Batavia Avenue Leppington, NSW 2179 Australia
Phone: +61 2 9606 6727
Website: www.hnrelon.com
Customer Service Hours: Monday – Saturday: 9:00 AM – 6:00 PM AEST
Response time: within 2‑3 business days, closed on Australian public holidays.
- Choosing a selection results in a full page refresh.